Family climbing a staircase during a walk around Merano

Covid-19 Informations - Hotel Villa Westend Merano

General information:

  • Borders are open.
    From 16 May 2021, visitors from EU countries, Schengen states and the United Kingdom of Great Britain and Northern Ireland (list C countries) will be able to enter South Tyrol without having to quarantine. 

    Find out more about travelling to South Tyrol.
  • Accommodations are open provided that the following safety measuresare respected. For more details, please contact your respective accommodation provider.

Persons from EU countries, Schengen states and the United Kingdom of Great Britain and Northern Ireland (list C countries) have already been permitted to enter South Tyrol without having to quarantine. 
Upon entry, travellers must present the following: 

  • Antigen or PCR test with a negative result. This must not be older than 48 hours (this includes those who have recovered or been vaccinated). This test is also valid for the CoronaPass South Tyrol. Children under 2 years of age are exempt from testing. 
  • Online registration with the South Tyrolean Medical Service prior to arrival in Italy. 
  • Online registration via the EU Digital Passenger Locator Form (dPLF) prior to entry into Italy In the event of a check, a confirmation email on a smartphone is sufficient proof. 
  • There are exceptions for persons moving between countries for work, health or study purposes.
  • When returning from South Tyrol to their respective home country, guests must also observe the entry requirements applicable in their respective home country as applicable to a return trip from Italy.
  • If one or more persons in a private car do not belong to the same household, all passengers must wear masks during the entire journey.

A vacation comes to an end at some point. You can find out what you need to consider on your return journey to your home country here:

 Bars & restaurants

  • Bars and restaurants can stay open until 11 pm.
  • Access to outdoor recreation areas is unrestricted. Interior rooms are available by reservation only and with a Green Pass/CoronaPass.
  • Reservations in restaurants are mandatory. 
  • Food and drinks will only be served (both indoors and outdoors) at bars and restaurants at the assigned table, which may be occupied by a maximum of 4 persons. This rule does not apply to guests who live in the same household.
  • Consuming food or beverages at the bar counter is not allowed.
  • The number of guests in any restaurant or bars must not exceed the number of seats.
  • Tables have been arranged in such a way that people sitting opposite one another face-to-face shall be 1 metre apart. A distance of one metre must be maintained between persons in all directions. 
  • If the distance between guests is smaller, a separating wall or screen must be in place. This rule does not apply to guests who live in the same household.
  • Tables and separators will be cleaned and sanitised every time a group leaves. 
  • Guests may take their masks off when seated at the table only for the minimum amount of time absolutely necessary to consume the food or drink.
  • When picking up food and drinks in indoor spaces or using toilets when coming from outside, it is sufficient to wear a mask.
  • Everyone must sanitise their hands before and after visiting the sanitary facilities.
  • Surgical masks are worn by all waiting staff.

 

In accomodations

  • Services from accommodation providers can be used by those who stay overnight. One exception is the serving of food and drink in gastronomy within accommodation, which is also available to external guests.
  • In indoor common areas and outdoor common areas, a mask that covers the nose and mouth must be worn. This rule does not apply to guests from the same household and people staying in the same room.
  • Accommodation must ensure that every person has at least 10 square metres of space to themselves in all communal spaces. This does not include dining facilities and bars. 
  • The number of guests in any dining hall or bar must not exceed the number of seats.
  • Tables have been arranged in such a way that people sitting opposite one another face-to-face shall be 1 metre apart. A distance of one metre must be maintained between persons in all directions. This rule does not apply to guests from the same household and people staying in the same room.
  • If the distance between guests is smaller, a separating wall or screen must be in place.
  • Tables and separators will be cleaned and sanitised every time a group leaves.
  • Guests may take their masks off when seated at a table.
  • Prior to partaking in buffet-style self-service, hands must be disinfected and a mask must be worn. Surgical face masks are worn by the entire waiting staff.
  • Hand sanitation stations are available throughout all facilities.
  • Everyone must sanitise their hands before and after visiting the sanitary facilities.
  • Indoor swimming pools are open. The 1/10 rule (10 square metres per person) applies to the usable area. A one-metre distance must be observed between visitors in all shared areas as well as in the water. This restriction does not apply to members of the same household. 
  • Swimming pools have to maintain a prescribed specific chlorine content.
  • Saunas, steam baths and Kneipp facilities are open. The 1/10 rule applies (10 square metres per person). Saunas and Turkish baths are cleaned after each use. A form must be used to record all guests. This must be kept for and deleted after 30 days.
  • Changing facilities and showers in sports halls, swimming pools and wellness centres may be used. A one-metre distance must be maintained. The number of persons in changing rooms must not exceed double the number of showers. Changing room lockers and showers are disinfected after each use.
  • All beauticians in our beauty spa area wear FFP2 masks when administering treatments. Their clients must wear a face mask, too. All employees undergo a daily laser temperature test. Before the start of the treatments, the client’s temperature is taken, too.
  • Some accommodation providers may offer child care options. For this purpose, rules such as a mask that covers the nose and mouth and a minimum distance to other guests must be observed.  Children over the age of six must wear a protective mask covering their mouth and nose.
  • The capacity of dormitories in mountain huts has been reduced to two thirds of normal capacity. A safe distance of one metre must be kept between any two people. Guests must bring their own sleeping bag and towels.
  • Campsites are considered to be accommodation providers, and therefore the same rules apply here including the general hygiene rules. In the washrooms or sanitary facilities general safe distance rules apply (as opposed to the 1/10 rule). Crowds of people must be avoided. The washrooms and sanitary facilities must be disinfected several times a day

In our Hotel Villa Westend we are prepared:

Sanitariness:
Highest quality standards of cleaning and hygiene were already our priority in the past and are even more important today. Our already extensive hygiene guidelines have been reviewed and adapted where necessary. For example, we have provided various disinfectant dispensers within the hotel.
Our employees work with mouth and nose protection in the entire hotel. Under our masks, we smile all the more, even though you may not see our facial expressions as you used to.

Room:

  • all surfaces are cleaned and disinfected daily
  • all our bedding and towels are washed above 90 ° C.
  • on request, housekeeping will not enter your room during your stay
  • we took out all decoration detail and decorative pillows which cannot be washed daily.
  • in our entrance and reception area you will find disinfectant dispenser to clean your hands.
  • all surfaces like elevator buttons, chairs, light switches etc. are disinfected many times daily.

Check in & check out:
You can already check in online before your arrival. Once you arrive at our hotel we will give you your disinfected room keys and explain some things to you and your vacation can start!
We prefer cashless paying methods when checking out, apple pay and google pay are accepted as well. Nevertheless paying in cash is still accepted.

Breakfast buffet
We still offer our breakfast buffet.
We kindly ask you to cover both mouth and nose by a facemask and keep the personal distance of 1 meter to other guests.

With the new Covid-19 restrictions all restaurants close at 10pm.

We offer you the possibility to order easily in the hotel with our premium partner:


Terme Merano open from 15th may 2021.

Ask for your holiday offer